I ordered a victorian Top Hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.
LVA50 IN, United States
2021-12-22
The web site is easy to use, and the shipping was very fast. The product ( spats) works fine and is well constructed. The problem I have is that the selection of spats is not remotely historically accurate or authentic. Polyester fabric, elastic foot strap, cloth-covered buttons; these did not exist in the heyday of spats. I have authentic spats from the period. The problem is that I also have large feet, and the spats from Historical Emporium are the only ones I can find that fit. (Kind of like, "I know the game is crooked, but it's the only game in town.") I knew what I was purchasing, and what I purchased is well made and exactly what was described. My desire, though, would be for the product from a place calling itself "Historical Emporium" would actually be historically accurate.
Phillip M FL, United States
2022-01-09
Overall you are a first class organization with quality products in a unique product niche. The only problem was with the delivery time but your customer service department kept me updated. I love the hat and will highly recommend your website to others.
Meg at Sherbrooke V NS, Canada
2021-07-24
Historical Emporium is our favourite site for menswear - durable goods, good prices, great service!
T Alan Gerrits MI, United States
2022-07-22
Historical Emporium has top of the line products and the greatest customer service!